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Tripartite telephone interpretation service for corporations - Tripartite interpretation service

Tripartite interpretation service

Tripartite interpretation service using telephone

When foreign tourists visit tourist information centers, commercial facilities, accommodation facilities, rent-a-car shops, medical facilities or use public transportation, it offers smooth support.

Main Points of the Service

  • "I should do what "that's a problem"," but being up is relieved anytime 24 hours a day, every day.
  • It is coped with Portuguese ten languages English, Chinese, Korean, Thai, Indonesian, Russian, Vietnamese, French, Spanish
  • Because use charges are unlimited at call time of fixed amount even if they use how many minutes, we are reliable.
Examples of situations to use the service
  • At window of the local government
  • At ticket office of means of transportation
  • With medical institutions such as hospitals
  • In attraction facilities
  • With guidebook
  • At the accommodations such as hotel, inn
  • At the time of waiting on customers of shopping
  • In taxi
  • In the information desk of shopping mall
  • In restaurants such as restaurants
  • It supports foreign language of Japanese call center
  • For correspondence at the time of first aid

Service Summary

Interpretation Method:
Interpretation between two parties at two places or between three parties using telephone
Service Hours :
24 hours a day, every day
Languages Available:
English, Chinese, Korean, Thai, Indonesian, Russian, Vietnamese
French, Spanish, Portuguese
Length of a Call:
Unlimited
Report:
Online report available
Calls Not Covered :
110 and 119 calls
Interpretation at medical facilities regarding medical practices such as medical conditions or treatment
Guiding a customer around a facility which is against public order and good morals with interpretation

Please read the following before using the service

※ Services are available for interpretation between three parties at two places or between three parties at three places using telephone.

Services are available for a customer who can hand over the phone or reciever to the other person, use the speaker phone or use the three-way calling function with their phone.

※ We do not handle calls if the user is under the influence of alcohol as well as any interpreting requests in adult entertainment facilities.
※ Interpreting may not be possible at places where the reception is bad or it is too noisy to hear the caller's voice.
※ All phone costs are paid by customers.

The call will be connected to the interpreter call center in Japan and the call fee varies depending on your phone provider. Please use the service keeping it in mind.

※ Our interpreting service covers general conversations and medical interpreting.

The fields the service covers will differ according to the interpreter's abilities. Since there may be certain areas which the interpreter may not be able to interpret, the interpreter provides his or her best effort for calls regarding agreements and so on.

※ We try to provide assistance for service requests with an average of 90%, but there is a time no interpreter is available when we are handling heavy calls.

How to Use

1. Make a request

STEP
1-1
Please call the service phone number to make a request.

STEP
1-2
Please enter the applicant's information into the application form.

2. Notice of paperwork completed

STEP
2
Cross Language sends a phone number for the use of the interpretation service by email. Please let the employee who needs the interpreter know about it and how to use the service.

Scene 1. When you need assistance for a person from overseas who is in front of you (between three parties at two places)

STEP
1
Please call up the interpreter.

STEP
2
Tell him/her the foreign language you want to be interpreted.

STEP
3
Interpretation is provided for the conversation between Japanese and the foreign language, giving support to solve the customer's problem.

Scene 2. When assistance is needed with a person from overseas who is at a different place (between three parties at three places)

STEP
1
When you receive a call in a foreign language, please call up the interpreter.

STEP
2
Tell him/her the foreign language you want to be interpreted.

STEP
3
Interpretation is provided for the conversation between Japanese and the foreign language, giving support to solve the customer's problem.

The service top for inbound

Please feel free to contact us

Call us at:

03-5215-7633

Operating hours: Weekdays from 10:00 to 17:00