Face to face interpretation service with TV telephone
As the number of foreign visitors to Japan rapidly increases, don't you have communication problems in serving and coping with customers?
You can easily call up an interpreter anytime with "Mobile Face Interpretation."
It is a 24/365 tripartite interpretation service with multilingual support.
Main Points of the Service
Video introducing the service
How to Use
Examples of situations to use the service
- Languages Available:
- English, Chinese, Korean, Thai, Russian, Portuguese, Spanish, Vietnamese
- Service Hours :
- 24 hours a day, every day
※Thai, Russian, Portuguese, Spanish, Vietnamese becomes correspondence only for sound until 9:00 on the next morning after 18:00
- Compatible Device:
- [iOS] 5.1.1 or later, iPhone 4S, iPad 2 or later [Android OS] 2.3.6 or later
- About 1MB per minute
Please read the following before using the service
※ Available only for a 3-person-call between 2 locations.
This service is only available for face-to-face interactions between two people and not in situations where each person is in a different location (3 people, 3 locations) due to technical limitations.
※ We do not handle calls if the user is under the influence of alcohol as well as any interpreting requests in adult entertainment facilities.
※ Interpreting may not be possible at places where the reception is bad or it is too noisy to hear the caller's voice.
※ Communication fee is charged to user.
※ This service covers interpretation for general conversation.
The fields the service covers will differ according to the interpreter's abilities. Since there may be certain areas which the interpreter may not be able to interpret, the interpreter provides his or her best effort for calls regarding agreements and so on.
※ We try to provide assistance for service requests with an average of 90%, but there is a time no interpreter is available when we are handling heavy calls.
How to Use
1. Make a request
|Please call the service phone number to make a request.|
|Please enter the applicant's information into the application form.|
2. Notice of paperwork completed
|Cross Language sends an ID and a password for exclusive use by email. Please let the employee who needs the interpreter know about it and how to use the service.|